Frequently Asked Questions
Everything you need to know about CLEARSTEM Skincare, shipping, and results.
What makes CLEARSTEM different from other acne treatments?
CLEARSTEM is the first skincare line that simultaneously targets acne and aging without using toxic chemicals or hormone disruptors. We focus on healing the skin barrier while using clinical-grade ingredients that clear pores and stimulate collagen.
How long does it take to see results?
While many customers notice a difference in skin texture within 7 to 10 days, significant changes in acne and scarring typically take 4 to 8 weeks of consistent use, as this aligns with the natural skin cell turnover cycle.
Are your products safe for pregnancy and breastfeeding?
Most of our products are formulated to be safe; however, we always recommend consulting with your physician before starting any new skincare routine while pregnant or nursing to ensure it aligns with your specific health needs.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of delivery for a refund, minus shipping and handling fees.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Are your products vegan and cruelty-free?
Yes, CLEARSTEM is proudly 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.